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FAQ

Frequently Asked Questions:

1. Shopping Questiongs

2. Handbags Questiongs

3. Whosale Questiongs

4. Shipping Questions

Shopping Questiongs:

What payment methods do you accept?
Payments We Accept:
Credit Cards
1 Visa
2 MasterCard
3 Diners
4 Debit cards with the same brands as above
Western Union
5 More information on this form of payment can be obtained on our Western Union page. See the bottom of the page for link or contact customer support.
Bank Transfer
6 Please contact customer support for more information on this form of payment.
PayPal
7 Please contact the customer service

Is the picture I'm seeing of your actual stock?
Yes. We have a photographer on staff who has taken all of these pictures. Each replica handbag, or replica watch you see when you???re browsing for Louis Vuitton, Chanel, or any other designer brand will be of a random sampling of our own stock.

What are your Guarantees?
8 All of our replica items are made with almost all the exact same materials as the originals in most cases all the same materials.
9 All of our replica items are perfectly identical to the original ??“ we include serial numbers, tags, care cards, dust bags, all engravings and stickers.
10 All of the accessories you would anticipate will come with your item. This includes extra/extension straps for handbags, care cards and snap-cases.
11 The photos included on our site are of a random sampling from our own stock.
12 The item you receive will be true to the photo displayed on the site, because all of our photographs are of the actual items we are selling.
13 We ship worldwide.
14 All of our packages will arrive within 7-10 days via express courier, intact and on time.
15 We accept all of our products back for a full refund within seven days of receipt.
Above all else, we guarantee your satisfaction. We stand behind our products; from the specifically sourced high-quality materials used to manufacture them, to the dedicated design team that reproduces your favorite luxury designs, to the flawless production standards we uphold, we are proud of our catalog.
If you have any further questions, please do not hesitate to click the Contact Us button provided at the bottom of the page to get in touch with one of our customer service agents.

Do you accept returns?
Our products are a point of pride for us if for any reason you aren't 100% satisfied with your purchase, you may return it to us via courier and we will offer you a refund or exchange.

In order to qualify for a refund or replacement, we ask that you send the item back to us within 7 days of receipt of the return information. It must be in new, unworn condition and all accessories must also be returned with the item. We do ask that the customer takes the responsibility for the shipping fees when returning a purchase. There is also a restocking fee of $30.

We ask that you also provide for us a tracking number so that we may follow the progress of your parcel before we are able to offer a replacement or complete refund.

To get this process started, simply contact one of our staff by clicking on the Contact Us link at the bottom of the page, and we will be happy to help.

The item I want is out of stock, how long until it is available again?
When a product sells out, it is usually about two weeks to a month before we are able to restock it. When the Buy Now button appears once more, that means we are once again offering that item for sale. If you've been waiting a long time for a specific piece, and it doesn't seem to be reappearing, please feel free to get in touch with us by clicking on the Contact Us link at the bottom of the page, and a staff member will be happy to check up on the status of your item.

Generally, when an item isn't in stock, it means that we are waiting on the materials. We take great pride in using only the exact same leathers, metals, and fabrics that the genuine brand-name items are made of.

This means that, rather than using second-rate components, we hold production of that piece until the correct materials are available. While it might mean a longer wait, if you have your heart set on a specific item, it also means that you receive a quality product that we are proud to offer.

Customer Notification:

You can also sign up to be notified by email when an out of stock item is restocked. All you have to do is create an account on our site by clicking on the My Account link on the top right corner of the page above the link to the shopping cat. This will take you to a page that will ask you if you would like to create your account, from there the process is quick and simple. Once you have created your account you will have to go back to the out of stock items page and click on the Sign up to get notified when this product is back in stock button under the items description.

The 'Buy Now' button is missing!
If you've noticed that the Buy Now button doesn't appear on the page beside the item you'd like to purchase, that means the item is temporarily out of stock.

You will note that while an item is unavailable, the Buy Now button is replaced with a button labeled Sign up to get notified when this product is back in stock.

If you have already created an account through our site then clicking this button will take you to a form where you can simply type in our contact information, and one of our sales representatives will write you when the item is once again available.

Generally, when an item isn't in stock, it means that we are waiting on the materials. We take great pride in using only the exact same leathers, metals, and fabrics that the genuine brand-name items are made of. This means that, rather than using second-rate components, we hold production of that piece until the correct materials are available. While it might mean a longer wait, if you have your heart set on a specific item, although it also means that you receive a quality product that we are proud to offer.

Do you accept exchanges?
Of course we do. If you would like to request an exchange, we ask that you send us a quick email with the details of your specific order, and the items you would like to send back. Please include all of your information as it was given to you when you made the purchase, such as your address, telephone number, and the model name of the item you are exchanging.

We are happy to accept exchanges if you aren't perfectly pleased with your item. We do ask that customers take the responsibility for shipping the product back to us, and provide us with the tracking number on the parcel. There is also a restocking fee of $30, and our customer service agents will be on hand to find you the perfect item for exchange, or accept the return for a full refund.

Handbags Questiongs:

Will anyone know this bag is a fake?
Above all else, we are sure that the quality of our replica handbags is absolutely the highest. Our company has gone a long way towards establishing a series of checks and controls that ensure the product you receive is a perfect stand-in for the original.

Our design team takes their time establishing not only the correct pattern of the bag, but also the exact placement of every single stitch and feature. Because we craft our own replicas, not buy them from a supplier like other companies, we are able to oversee every aspect of production. We use all the same materials that the original handbag calls for, with no skimping. All embossed logos, all serial numbers, all engraved designer logos on snaps, each zipper pull all of these aspects will be in place. We also go above and beyond each of our designer replica handbags comes with all of the tags, extra/extension straps, branded dust bags and care cards that you would receive if you were getting the real thing.

Our quality-control team is strict their job is to examine every single item that leaves our facility, and prevent any mistakes from slipping by. We know that there are a lot of shoddy fakes out there. We also know that the only way to do business is to set ourselves apart from the crowd. We are completely confident in our product, and offer a 100% money-back Guarantee if, for any reason, you aren't completely satisfied with our product.

What are your handbags made from?
The quick answer is: whatever the original designer brand bag is made from.

We pride ourselves on being able to source the exact same materials used in the original designs. We use exactly what was called for by the luxury brands. For instance, our replica Louis Vuitton features the same oxidizing leather as the genuine article. Oftentimes the easiest way to tell a fake LV is by the leather in the handles cheap knockoffs don???t oxidize, and so never change color from a honey blond to a dark chestnut color. Ours do, and so do the real ones.

We use the same canvas, the same genuine leather, the same silk and the same cloth as is used in the handbags we are reproducing.

Do your bags come with serial numbers, and the right tags?
We ship all of our replicas with a full suite of accessories. The designer tags, the serial numbers, the date codes and care cards will all be in place. We also include designer branded dust bags, and extra straps on some models.

How do you ship your handbags
All of our handbags come with all tags and authenticity cards in place. We then package that in stabilizing material so your replica handbag isn't scratched or damaged in transport.

We ship all of our items in simple cardboard boxes, as small as is possible in order to avoid any unnecessary taxes. We use express courier to get your purchase to you, which means we are proud to guarantee its arrival within 7-10 days of purchase. For more detailed information, please visit our Shipping page.

Wholesale Questions:

Do you have any wholesale deals?
You will get a 5% discount on all handbags, wallets, or belts orders of $250 or more

You will get a 30% discount on all handbags, wallets, or belts orders of $800 or more

Ordering this is as simple as purchasing a few items (depending on price), and the appropriate discount will be applied at checkout.

Can I buy a sample bag at wholesale prices?
While we aren't able to sell you a single replica handbag at wholesale prices, we do, however, suggest that you consider making your first purchase at retail price. We are absolutely sure that once you see and handle our product, you will be impressed.

Shipping Questions:

What is the cost of shipping?
We offer free shipping to worldwide, you can still pay $39 to rush it up.

What about customs?
We happily guarantee that our packages will clear customs, and arrive safely at your door.

We take every precaution possible to avoid any import or insurance fees. Our shipping department packages each item carefully, and marks them with a low value in order guarantee safe arrival.

All of our items are backed by our solid promise that each piece will arrive within 7-10 days, regardless of where in the world you are ordering from.

If, for any unforseen reason, your purchase does not arrive we will be glad to re-ship your items immediately at no charge to you. Hassle-free shopping is important to us, and we???ve taken every measure available to ensure that you get your items quickly, safely, and intact.

How long does shipping take?
Generally our items arrive within 5 to 7 days of purchase for any destination worldwide. When you buy an item, we will then contact you within 48 hours of your order to provide you with a tracking number. This is why it is so important to give accurate contact information, especially telephone numbers and email addresses. If you are not at home when the item is delivered, the courier will leave a notice and you can then go and pick up your package at the nearest post office.

We guarantee our shipping, which means that we promise that the item you have ordered will arrive undamaged, in a timely manner, at your doorstep. If for any reason your product does not arrive, please contact our staff and we will investigate the matter for you, and then we will re-send the item at no cost to you.

Are there any places you can't ship to?
We offer worldwide shipping to almost all countries. Our ability to ship to some places may change due to changing customs patterns in each county. If you are not located in Europe or North America, please email us to verify we do ship to your country, and the extra shipping fees required if any.

What about import taxes?
In order to prevent our clients having to pay import taxes, we ship our parcels as low value, meaning we rate each package as being worth less than $50. Worldwide, the majority of countries do not charge any import taxes on items of a value under fifty dollars, meaning that nearly all of our clients are not charged any duties. In the event that taxes are applied, the customer is responsible for the charges, however this is extraordinarily rare.

Can you ship to my P.O. box?
No, unfortunately we cannot. All of our items are delivered via courier, which means that they are destined to arrive at the address registered to the credit card you made your purchase with.

We also ask that when the item arrives, an adult must be present to sign for the package, making it not feasible to ship to a P.O. Box. Sending products to a real address, with a live person available to sign for them, is the easiest way for us to fulfill our guarantee that each item we send out arrives in a timely fashion, safely and securely.

My tracking number doesn't work!
How long has it been since we confirmed your purchase?

We ship our products from our warehousing facility, which means that there will always be a delay of about 5 days before you are able to track your purchase. This is due to the amount of time it takes our courier service to transfer the package to the postal service of your home country.

How does my tracking number work?
After you make a purchase, we will provide you with a tracking number. For that reason, it???s important that you fill in your current email address and phone number. A customer service agent will contact you within 48 hours of your purchase, and give you this number.

You can then input it into the website for your primary local courier service, and you will be able to watch the progress of your package as it travels from us, to your doorstep.

To find which website you can use to track your purchase, please visit: www.postoffice.com. Keep in mind that the email we send you will not only contain your tracking number, but also these instructions in greater detail. As always, if you have any questions, don't hesitate to click the Contact Us button at the bottom of the page. Our knowledgeable staff is always happy to answer questions.